Help Article on Troubleshooting Network Connection Issues

Troubleshooting Network Connection Issues

Troubleshooting Network Connection Issues

When you encounter network issues with your KAREWatch™ Medical Guardian, follow these troubleshooting steps below.

Seeing an "!" exclamatory icon when swiping down on the KAREWatch™ MG

  1. Go to 'Settings'.
  2. Select 'Reboot'.
  3. Wait up to 5 minutes.
  4. The code will automatically change the service. 

Seeing a titled triangle when swiping down

Your sim may not be active. or your current coverage area is insufficient for the network. 

Watch keeps saying "Offline"

  1. On the app, click Exit or Sign Out. Confirm Area is set to North America. Swipe down on watch face down to confirm.
  2. Make sure to see a 4G icon, and a minimum of 2 bars of service
  3. Use your KAREWatch™ provided SIM card.
  4. Delete your device from the app account.
  5.  Re-register your KAREWatch™ to the app.
DISCLAIMER: The content, products and services offered by KAREWatch™ MG are provided to educate consumers on health care issues and do not constitute the practice of any professional health care service. Nothing in such content, products or services should be considered or used as a substitute for, medical advice, diagnosis or treatment. KAREWatch™ MG makes no representation or warranty that any particular service or product is safe, appropriate or effective for you. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately, or, if you are experiencing a medical emergency, call 911 for emergency medical help. KAREWatch™  MG is only a medical reference guide device.





      


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